Frequently Asked Questions
Below are some frequently asked questions and answers about our services. If you need specific help or
your question isn’t answered here, you should head to our forums.
Do you charge for your quote and advice?
No. All quotes are free.
Can you provide quote over the phone?
To enable us to provide you with an accurate price and to determine the scope of work, it is essential that we visit the site. All quotes are free.
Can weather affect my appointment to complete the job?
Yes. Delivering on our customers expectations along with the safety of our crew are paramount. Heavy rain can affect the quality of our work, and heat that exceeds 36 degrees can affect the health and safety of our crew, in these cases we may reschedule your job. We will usually let you know the day before based on weather forecasts.
Can you help me on weekends?
Yes. Please call Adrian on 0419413296 to discuss your needs. An additional weekend fee may apply.
Do I need to be home?
No, it’s totally up to you. The majority of our customers are not home while our gardeners are working their magic but they’re equally comfortable with you being there. If you need to brief our gardeners with very specific instructions than we do recommend you being there if this is your first session.
Can I cancel or reschedule my appointment? And is there a fee?
Yes you can cancel or reschedule at any time without .
Are you qualified and insured ?
Adrian from AG Garden Services is a fully qualified arborist. AG Garden Services carries current $20 million Public Liability. Please notify us if you require a current certificate.
Do you do stump removal?
Stumps will be reduced to chips by the use of mechanical grinding of the visible tree stumps to below ground level. All care will be taken but we are not responsible for underground services unless located and notified by the client. Underground and surface roots will not be chased out unless specifically quoted on.
How do I remove the stump that has been left behind after one of our trees was removed?
AG Garden Services has a high-powered stump grinder in Canberra that removes the stump with a rotating cutting disk that grinds the wood into small chips which can easily be recycled or disposed of.
What is an arborist?
Also known as a tree surgeon, an arborist is a professional who specialises in cultivation and management of trees, shrubs and other woody plants. AG Garden Services has a qualified tree arborist providing tree services from Canberra and surrounding areas.
How would I know if a tree needs to be removed?
Tree removal is considered where there has been severe damage or disease that irreparably weakens the tree, making it susceptible to dropping limbs or falling. If unsure, please call us to discuss your needs.
Do you provide your professional arborist & garden services to other areas?
Yes, we can’t go everywhere but we do provide our professional arborist & garden services across a variety of suburbs in and around Canberra, Queanbeyan and Yass. Contact us. We’re here to help.
How and when can I pay?
Payments can be made by one of the following payment modes below-